Refund Policy

1. Overview & Our Commitment

MailAfiniti ("we," "us," or "our") is committed to delivering reliable, high-quality business email hosting. This Refund Policy sets out the circumstances under which we will issue refunds, the procedures for requesting them, and the timelines you can expect.

This policy applies to all MailAfiniti subscription plans (Starter, Professional, and Enterprise) purchased directly through mailafiniti.com. If you purchased through a third-party reseller, the refund terms of that reseller govern.

This policy does not limit any statutory rights you may have under the laws of your jurisdiction. Where applicable law grants you rights broader than those described here, those statutory rights prevail. See Section 11 for jurisdiction-specific information.

2. Free Trial Period

All plans include a 14-day free trial with no credit card required. During the trial period:

• •You have full access to all features of your chosen plan.
• •No credit card is required, and no charge is applied.
• •You may cancel at any time before the trial ends at no cost.
• •You will receive email reminders 3 days before your trial expires.
• •A dashboard popup will notify you 1 day before expiration.
• •If you do not cancel before the trial ends, your subscription automatically converts to a paid plan at the date of conversion.
• •Upon conversion, your payment method on file will be charged for the first billing period.
• •Access limitations: After trial expiration without payment method, your dashboard access becomes limited, created email accounts stop working, and data access may be restricted.

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first paid subscription charge. If you are not satisfied with MailAfiniti for any reason within 30 calendar days of your first paid charge, we will issue a refund — no questions asked. Please note that a 5% payment gateway service charge is deducted from all refunds to cover non-recoverable processing fees charged to us by the payment provider.

4. Refund Eligibility

To receive a refund under the 30-day guarantee, the following must apply:

• •The request is made within 30 calendar days of your first paid charge.
• •The subscription was purchased directly through mailafiniti.com.
• •You have not previously received a refund under this guarantee.

Refund requests submitted after 30 days, for subscriptions purchased via a third-party reseller, or where a chargeback is already in progress for the same charge are outside the scope of this policy.

5. How to Request a Refund

Trial cancellations (before first charge): Simply cancel your trial in the dashboard. No refund is necessary as no charge was made.

Refund requests (after first paid charge): Email our billing team within 30 calendar days of your first paid charge and we will process your full refund.

1. 1

   Email us

   Send an email to billing@mailafiniti.com with the subject line "Refund Request: [your account email]". Include your account email address and the invoice number or charge date. Feedback on your experience is welcome but not required.

2. 2

   We confirm receipt

   We will acknowledge your request within 1 business day and confirm it qualifies under the 30-day guarantee.

3. 3

   Refund processed

   Once confirmed, the refund is processed to your original payment method within 7–10 working days. A 5% payment gateway service charge is deducted from the refunded amount. You will receive a confirmation email when the refund is issued.

6. Processing Timelines

Once a refund is approved, please allow 7–10 working days for the refund to be processed and reflected in your account. Actual timelines vary by payment method:

Refunds are returned to the original payment method used for the purchase. We are not able to redirect refunds to a different card, bank account, or payment method. Currency conversion differences due to exchange rate fluctuations between the date of purchase and the date of refund are outside our control and are not compensated.

7. Suspension & Termination

MailAfiniti reserves the right to suspend or terminate any subscription immediately, without notice, and without refund for any of the following reasons:

8. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and amicably.

9. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will:

• •Post the updated policy at mailafiniti.com/legal/refund-policy with a revised "Last updated" date.
• •Notify account administrators by email at least 30 days before material changes take effect.
• •Display a prominent notice on your account dashboard.

Changes do not apply retroactively to charges already made before the effective date of the update. Continued use of the Services after the effective date constitutes your acceptance of the revised policy.