Support Center
Help & Support
Answers in minutes. Expert support 24/7 — no waiting, no hold times.
How Can We Help?
Live Chat
Connect instantly with our support team. Get immediate answers to setup, billing, technical issues, and more.
Real-time support
Email Support
Reach out via email. We respond within 2–4 hours during business hours, 24 hours maximum.
support@mailafiniti.io2–4 hours
Help Center
Browse guides, how-tos, and FAQs below to find instant answers to most common questions asked.
Instant answers
Help Center
Getting Started with MailAfiniti
📖 10 minLearn how to set up your email account, configure your domain, and get started in just 5 minutes. We provide step-by-step guides for all popular email clients.
Read Guide →How to Configure DNS Records
📖 9 minStep-by-step instructions for setting up MX, SPF, DKIM, and DMARC records in GoDaddy, Namecheap, Cloudflare, and other registrars. Essential for email deliverability.
Read Guide →Account Management & Settings
Manage your account, update billing information, change passwords, and configure security settings. Learn about multi-factor authentication and best practices.
Email Client Configuration
Configure MailAfiniti with Outlook, Apple Mail, Thunderbird, Gmail, and mobile devices. We provide detailed instructions for Windows, Mac, iOS, and Android.
Email Migration Services
Transfer your emails from Gmail, Outlook, or another provider to MailAfiniti. Our migration team handles everything for you with zero downtime.
Security & Spam Protection
Understand our advanced security features, spam filtering, virus protection, and how to keep your email account safe from threats.
Frequently Asked Questions
Quick answers to common questions.
How quickly can I set up my email?+
You can set up your business email in under 5 minutes. Simply create your account, connect your domain, and start sending emails immediately. Our step-by-step guides walk you through the entire process.
Can I migrate my existing emails?+
Yes! Our migration team can transfer all your emails from Gmail, Outlook, or any IMAP service with zero downtime. This service is included with Professional and Enterprise plans. We handle everything for you.
What email clients are supported?+
MailAfiniti works with all major email clients including Outlook, Apple Mail, Thunderbird, Gmail, and mobile apps on iOS and Android through IMAP/SMTP. We provide detailed configuration guides for each.
Is my data secure?+
Yes. We use end-to-end encryption, advanced spam filtering, virus protection, and store data in secure, redundant data centers with continuous monitoring. Your data is protected 24/7.
What's your uptime guarantee?+
We guarantee 99.9% uptime with a redundant infrastructure. We have data centers in multiple regions to ensure your email is always available.
Can I use a custom domain?+
Absolutely. All MailAfiniti plans include custom domain support. You can use your own domain email (you@yourcompany.com) instead of relying on free providers.